Ambulance
If you need an ambulance to take you to the hospital for an appointment or admission, ring the surgery and speak to the Receptionist.  You will need your hospital letter to hand as specific details about your appointment will need to be taken.

Complaints and comments
We hope that any problems you may have can be resolved within the Practice.  In the unfortunate event that you have reason to complain about our service, ask for a Complaints Leaflet at Reception or contact the Complaints Manager at the surgery.  In order to help us improve our service, any comments are welcomed by the Practice, written or verbal and should be marked for the attention of the Practice Manager.

Summary Care Record

Your summary care record is a short summary of your GP medical records. It tells other health and care staff who care for you about the medicines you take and your allergies. This means they can give you better care if you need health care away from your usual doctors. For more information please ask at reception for a form. You can opt out of this service if you want to.

Friends and family test

We would love to hear your views – please visit iwantgreatcare.org and search for us or leave us some feedback on our home page.

Disabled Access
We have disabled access to the premises and have disabled toilet facilities.

Choose and Book
The surgery is committed in offering patients choose and book referrals. Choose and Book is a national electronic referral service, which gives patients a choice of place, date and time for their first outpatient appointment in a hospital or clinic. Patients can choose their hospital.

Violence and abusive behaviour
As a practice we do not tolerate violent and abusive behaviour. If you act in such a manner you will be asked to stop. If the behaviour continues, we will have no alternative but to exercise our rights and have you removed from our patient list.

GDPR Regulations

Your data, privacy and the Law. How we use your medical records

  • This practice handles medical records according to the laws on data protection and confidentiality.
  • We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event.
  • Some of your data is automatically copied to the Shared Care Summary Record
  • We do share some of your data with local out of hours / urgent or emergency care service
  • Data about you is used to manage national screening campaigns such as Flu, Cervical cytology and Diabetes prevention.
  • Data about you, usually de-identified, is used to manage the NHS and make payments.
  • We share information when the law requires us to do, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.
  • Your data is used to check the quality of care provided by the NHS
  • We may also share medical records for medical research

For more information email info@melrosemedicalcentre.co.uk

Help us to help you
As patients you have the right to be treated with respect.

We are committed in offering access to consultations within 48 hours and to see urgent cases the same day. This can be in the form of an appointment or a telephone consultation.  If you cannot attend your appointment, please contact Reception and allow us to offer your place to someone else. One consultation is for one patient only.

It is your responsibility to use our services appropriately allowing us to offer you a high standard of care. We expect you to comply with treatment in order to lead a healthy life and attend for review when required.
If you move house or change your telephone number, please inform us as soon as possible to ensure our records are up to date.

GP Earnings 2017/18
NHS England require that the net earnings of doctors engaged in practice is published and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used for any judgement about gp earnings, nor to make any comparisons with other practices. The average earnings for GPs in the last financial year was £65972 before tax and national insurance. This is for 2 GPs.

Clinical Commisioning Group
Our local CCG is Hartlepool and Stockton on Tees Clinicial CCG, Billingham Health Centre, Queensway, Billingham, TS23 2LA. Tel: 01642 745982

Fair Processing Notice
Our GP practice holds information about you and this document outlines how that information is used, with whom we may share that information, how we keep it secure (confidential) and what your rights are in relation to this.

Useful Information

Carers support
Let us know if you are a carer so we can support you. You can visit www.carersuk.org for useful resources. We also have a Carers leaflet with more information please ask at reception for a copy.

Eastern Ravens Trust www.easternravenstrust.org 01642 678454

Domestic Violence Support Services

Foundation work throughout the Redcar & Cleveland area offering support and advice relating to domestic and sexual violence. This can be physical, emotional, sexual, financial or psychological. Tel: 03004562214 (free from mobiles) or email: redcardv@foundationuk.org

National Domestic Violence Helpline – 0808 2000 247

SNAPS – Special Needs Activities with parents Support – 01642 530292 / info@snapsteesvalley.co.uk